SECTION 1 - WHY WE NEED YOUR PERSONAL INFORMATION
To complete a rental service on our website we require you to fill out our registration form. This form allows us to collect information such as your name, home address, email address and phone number. We also request your photo identification and proof of address to prevent issues around fraud. If you ever wish to delete your account with MDH simply email as at firstname.lastname@example.org and we will be happy to help you with this.
SECTION 2 - CONSENT
Customer’s personal information is only collected when the customer actively enters and confirms their information onto MDH's Website through the following methods:
A. Registration of an account on MDH website
B. Complete an order through the Checkout
C. Subscribe to our Email marketing
If you wish to opt out of this you can do so at any time by un-subscribing or contacting us directly.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify. Your data is stored on a secure server behind a firewall. For more details you can check the following links - Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy)
SECTION 5 - SECURITY, STORAGE, PROTECTION OF PERSONAL INFORMATION
Customer’s personal information will be stored on secured data base. The data base will have restricted and limited access and will only allow access to MDH and any personnel operating such data base. Each customer’s account on the MDH website is password-protected. MDH will not be responsible for any privacy breaches that has occurred externally on the customer’s device, which has caused subsequent breaches on the customer’s MDH account. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - USE OF PERSONAL INFORMATION
Personal Information will be used by only MDH for the following purposes:
A. To register the customer’s account onto MDH's secured data base.
B. To respond to any communications with the customer.
C. To email or SMS the customer special promotions, updates and newsletters.
D. To email or SMS the customer with delivery / tracking information of their order.
E. To consider any complaints made by the customer.
F. To provide to any debt collector and/or police in the case of 7B below.
SECTION 7 - RELEASE OF PERSONAL INFORMATION
MDH will release limited personal information (name, address and contact details) to NZ COURIERS for the purpose of delivering the bag to the customer.
Customer’s personal information will be released to a nominated debt collector and/or police in the event that the customer has carried out the following actions:
A. Failed to return the bag because it has been stolen or lost and does not attempt to make payments for the full value of the bag as outlined in the MDH Terms and Conditions.
B. Failed to pay the penalty fee as outlined in MDH Terms and Conditions for damage to the bag or late return.
C. Does not attempt to make any repayments or fails to complete an agreed payment plan with MDH.
Customer’s personal information will never be sold, made visible or disclosed to a third party/any member of the public or on MDH's website.
SECTION 8 - COOKIES
A. The customer’s web browser contains cookies which collect amounts of data on the customers device, if it is an enabled feature in the customer’s browser settings.
B. The cookies will not collect or breach the customer’s personal Information, they will however help MDH identify and track features of MDH's website.
C. The cookies can be disabled through the customer’s browser settings. However some advanced features on MDH’s website may not then be available to the Customer.
SECTION 9 - OPTING OUT
A. Customers can opt out of emails and SMS at any time by following the prompts on their email or contacting MDH directly.
B. A registered customer can de-register their account with MDH at any time provided there are no outstanding penalty fees or any owing amounts for a damaged, stolen or missing bag.
SECTION 10 - UPDATING INFORMATION
A registered customer may change or update their personal information at any time on MDH's Website. Old information will be erased as long as their is no conflict of information for example Identification details are changed and it is clearly a different person.
SECTION 12 - COMPLAINTS
Should a customer be concerned about any breach of privacy, all correspondence can be directed to - email@example.com